Fiscal Sponsor Knowledge Base
  • Welcome to Mazlo!
  • Getting Started
    • The Fiscal Sponsor Dashboard
    • Build Your Chart of Accounts
    • Invite Team Members
    • Fund Your Mazlo Account via ACH
    • Wire Instructions
    • Submit a Help Request to the Mazlo Team
  • Projects
    • Create a New Project and Activate Banking
    • Make an Internal Transfer
  • Contacts
    • Create Contact Profiles for Donors and Recipients
  • Check Deposits
    • Make a Mobile Check Deposit
  • Send Money
    • Send an ACH Transfer
    • Mail a Physical Check
    • Approve and Send Payment Requests for Projects
  • Mazlo Cards
    • Issue a Mazlo Card
    • Add Your Mazlo Card to Your Virtual Wallet
    • Using Your Mazlo Card Abroad: Prohibited Countries List
  • Donation Campaign
    • Activate Mazlo Donation Campaign
    • Create a Custom Donation Campaign
  • Transactions
    • Transaction Details: Credits and Debits
    • Splitting Transactions
    • Use Magic Suggestions to Tag Donors to Stripe and Mazlo Campaign Payouts
    • Export Custom Transaction Reports
  • Declined Transactions & How to Resolve Them
  • Compliance
    • Donor Acknowledgement Letters
    • Create a Grant Profile
    • Require Payment Requests to Include an Attachment or Accounting Code
  • Settings
    • Customize Your Organization's Logos
    • Build Live P&L Statements
    • Bank Statements
    • Enable ACH Pull
  • Integrations
    • Update Stripe with Mazlo Account Details
    • Connect Your Stripe Account with an API Key
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  • Submit a Bug Report
  • Contact Our Team
  1. Getting Started

Submit a Help Request to the Mazlo Team

Would you like to share feedback or an idea to help improve Mazlo? Just follow these steps to share your thoughts, and a team member will reach out shortly to keep you updated.

PreviousWire InstructionsNextCreate a New Project and Activate Banking

Last updated 18 days ago

Submit a Bug Report

Running into a glitch or an issue in Mazlo? Let us know by submitting a quick bug report. Here’s how to do it in just a few simple steps.

Step 1: Click on the Question Mark Icon

Begin by clicking on the question mark icon.

Step 2: Select “Bug Report”

When the menu pops up, choose Bug Report. This lets us know you're reporting a technical issue.

Step 3: Enter a Title

In the title field, briefly describe the problem. Keep it short but specific, like “App crashes when adding transaction” or “Page freeze on dashboard load.”

Step 4: Enter a Description

In the description box, provide details on the bug you experienced. Try to include:

  • Where the bug happens (e.g., specific page or feature)

  • Any steps to make the bug happen again

  • How it affects your work

Step 5: Upload a File (Optional)

If you have a screenshot or file showing the bug, upload it by clicking the “Add an Attachment” button.

Click to upload the attachment or drop the file directly into the bubble.

Step 6: Click Submit

When you’re ready, click Submit to send the report our way.

Step 7: Our Team will Reach Out

After submitting, a Mazlo team member will reach out to you. They may ask for extra details if needed, or they’ll update you on the progress of fixing the issue. Thanks for helping us keep Mazlo running smoothly!

Contact Our Team

Please contact our team if you have any questions: .

support@mazlo.com